Impact focus and data-driven decision-making is a cornerstone of our approach. We collect data from multiple sources: user surveys, audited company accounts, market research, household data. Our IT-enabled back-end and Health-Worker network facilitates data capture and analysis.
We have identified 3 metrics to objectively measure the impact of Swasth India:
1. Number of Visits: This is an indication of the scale at which we are working. The number is an absolute number of visits we have serviced across all initiatives – Swasth Health Center, Swasth Dental Centers, Swasth Chakra, School Health Program and Swasth Mela (part of Community Outreach Program)
2. Consumer Savings(%): This is an indication of the level of benefit the customers have received during their interactions with Swasth. Its is measured as the % reduction from the current market rates of the same product or service provided by Swasth. It is computed by adding the absolute savings from every interaction, e.g. if the total amount paid by a customer is Rs 70 for drugs whose Retail Price is Rs 120, then the absolute saving is Rs 50. Aggregation of the absolute savings and of the market value, is used to calculate the percentage saving.
Illustration: A Customer Savings of 40% indicates that customers, on an average, got the products and services through Swasth, at prices which are 40% lower than the market rates.
Goal: Our goal is to deliver Customer Savings of at least 50%.
3. Customer satisfaction: This is an indication of the extent to which patients are satisfied with the services delivered by Swasth through its primary intervention – Swasth Health Centers. It is based on regular, independent feedback obtained by Community Health Workers administering a satisfaction survey of a random sample of our customers.
Goal: Our goal is to have a Customer Satisfaction of at least 90%.