Ending an online casino account is a significant move, and we understand that. At Aphrodite Casino, we strive to make the closure process simple and equitable for our Belgian users. This page covers both voluntary closures and those we initiate, what happens to your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We lay out the steps we take and the legal thinking behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, contact our support team before you proceed. We review these procedures regularly.

Self-Initiated Account Closure for Belgium Users

If you’re in Belgium and wish to close your Aphrodite Casino account, you can do it anytime by getting in touch with support or using the self-service options in your settings. We verify your identity to stop unauthorised requests. Once that check passes, we disable your login and halt all promotional messages. Your real-money balance stays withdrawable after the closure, according to the usual checks. Our goal is to complete voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we make that clear before you confirm. We manage every request fairly and never charge a closure fee. A confirmation email lands in your inbox once the account is shut.

Account Closure Process

1. Send a closure request through your account settings or from your registered email address.
2. Finish identity verification if we ask for it, with an ID document or proof of address.
3. Acknowledge that you understand active bonuses will be forfeited.
4. Choose a withdrawal method for any real-money balance still in the account.
5. Receive a confirmation email once logins are no longer possible.

Account Closure by Operator

Aphrodite Casino could close an account without your request if we spot fraud suspicion, a breach of terms, a identity verification failure, or a lawful order from Belgian authorities. We take action only after an internal review and always notify you by email. Funds you are legally allowed to withdraw are repaid after compliance checks. In grave cases, like money laundering activities or fraud, we could freeze funds and inform the relevant Belgian authority. This measure is rare and we keep it proportionate. We document the reason within the company but only share what the law allows. We also respect decisions made by the national exclusion register.

Financial Treatment of Account Balances and Promotions

Terminating your account does not mean waving goodbye to legitimate funds. We reimburse real-money balances after anti-money laundering and identity checks, using the original payment method whenever possible. If that method is not accessible, we may ask for alternative verified bank details. We do not impose a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals continue through the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps sort out any disputes later.

Partnership Programme and Legal Information

Our affiliate programme operates under strict Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, designate all content as 18+, avoid misleading claims, and never target self-excluded users. We monitor affiliate activity and may pause or terminate relationships for non-compliance. Terminating an affiliate agreement is different from terminating a player account. When an affiliate agreement terminates, we demand immediate removal of our brand materials and links. Outstanding commissions are settled after final verification and fraud adjustments. This setup safeguards Belgian players and keeps our programme honest. We log every affiliate decision.

Affiliate Duties After Termination

• Utilize only approved Aphrodite Casino creatives and promotional text.
• Plainly label all material as 18+ and include responsible gambling messages where required.
• Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
• Take down all brand content immediately after termination.

Data Retention After Account Termination

We retain certain personal and financial data after account closing to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Storage durations follow applicable law and our internal schedule. After that timeframe closes, we erase or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We process all data requests promptly and securely.

Recap

Aphrodite Casino handles account closure for Belgian users as a structured, fair process. You can close your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be forfeited. lien direct Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention persists only as long as the law requires. If you’re contemplating closure, initiate in your account settings or contact support. We’re here to help if questions come up.

FAQ

What is the process to close my Aphrodite Casino account in Belgium?

You can submit a closure request through your account settings or by reaching support from your registered email address. We confirm your identity to block unauthorised changes. Once verified, we deactivate the account and issue a confirmation email. Most voluntary closures conclude within two business days. If identity checks are necessary, it might take a little longer, but we update you posted at each step.

What happens to my remaining balance if I close my account?

No. A legitimate real-money balance stays yours. We return funds after anti-money laundering and identity checks. If the original payment method isn’t available, we ask for alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.

Is it possible for Aphrodite Casino close my account without my request?

Yes, in limited circumstances. We may suspend an account if we detect suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may direct us to freeze funds temporarily.

How long does account closure take?

Self-initiated account closures usually are completed within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.

What takes place to active bonuses when my account closes?

Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We explain this before final closure so you can choose whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.

Does closing my player account affect my affiliate account?

No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to handle each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.

For how long do you keep my data after closure?

We hold personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules require. After that period, we delete or anonymise the information. You can ask for a copy of your data during retention by contacting privacy support and completing identity verification. We don’t use closed-account data for marketing without separate consent.